Workshops
11:10-11:40am
Moore Kingston Smith | Tronc & Hospitality: What’s Changed and What’s Next
Peter Davies explores the evolving tronc landscape following recent legislative updates and tribunal cases, recent National Insurance changes and wider hospitality sector shifts. Gain practical insights into how these developments affect tronc compliance and staff reward schemes, and what operators need to know to stay ahead.
Speaker:
Peter Davies, Client Service Partner, WMT Troncmaster Services
11:10-11:40am
Sona | Unmasking Agentic AI: Myths, Truths and the Human Advantage
What does AI really mean for hospitality beyond the buzzwords and headlines? Unlike traditional machine learning, Agentic AI is unique. It's autonomous, a goal-driven agent, capable of chaining tasks, adapting to new situations and prompting action in real-time. We’ll dive into how Agentic AI is creating impact and why the future belongs to those who embrace it.
Speaker:
Paul Watson, VP Hospitality, Sona
11:45-12:15
Alkimii | Less Profit, More Pressure: Costed Rosters and the Reality of Rising Labour Costs
As labour costs soar and profit margins tighten, hospitality leaders face mounting pressure to do more with less. This workshop explores how costed rosters, payroll insights and smarter scheduling can help hotels stay profitable, maintain service quality and manage rising staff expectations without compromising guest experience.
Speakers:
Ian Namey, Director of Finance and Business Support, The Savoy London
Al Malik, Chairman, Oxsana Hospitality
Samuel O’Rourke, Head of Finance, Fooditude
Sinead Marron, Director of Growth, Alkimii
11:45-12:15
Apaleo| Premium at scale: Exceptional stays, lean operations, better returns
Discover how Siggis Capital and Mollie's combine smart distribution, modern system architecture and tech-enabled operations to deliver premium guest experiences at scale while boosting flow-through and protecting margins in a highly competitive market. Learn the strategies that help brands stay lean, elevate the stay and outperform despite rising costs.
Speakers:
Florian Montag, VP of Business Development, Apaleo
Lina Lemezonaite, Commercial Director, Siggis Capital
Matt Bell, Managing Director, Mollie’s
12:20-12:50
Shiji | The ROI of Reputation: Turning Guest Sentiment into Profit
Discover how guest sentiment directly drives your bottom line. In this dynamic session, learn how to turn online reviews and feedback into measurable ROI. Explore real examples, data-driven insights and actionable strategies to boost revenue, reputation and guest loyalty —because what guests say truly shapes what you earn.
Speaker:
Jessica Kurtz, Global Product Ambassador, Reviewpro Reputation
12:20-12:50
Agilysys | Revenue Beyond the Room: Unlocking the Power of RevPAG
This session covers RevPAG (Revenue Per Available Guest), a key metric for measuring guest spending beyond the room. Learn to shift to a guest-centric model, capitalising on non-room income. The talk details how to overcome technology and data challenges and provides a strategic roadmap to maximise profitability and guest loyalty.
Speaker:
Paul Hammond, Senior Business Development Manager EMEA , Agilysys
