08.00

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Registration & Exhibition Opens

09.15

 

Review of 2023 & Insights into 2024

 

Mark Edwards (BDO)

Kathrin Cockhill (HotStats)

Jerome Wise (Amadeus)

10.10

 

Leaders Panel

 

Kate Nicholls OBE (UKHospitality)

Joanne Taylor-Stagg (The Athenaeum)

Susan Bland (RBH)

Andrew Henning (Grosvenor House Suites)

Moderator: Robin Sheppard (Bespoke Hotels)

11.00

 

Refreshment Break

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Sponsored by Fourteen IP

12.15

 

Workshops:

 

A) The next wave of revenue powering hospitality (Sabre)

B) Automating and Integrating the Hospitality Finance function (Percipient)

C) Cultivating loyalty. A vital tool for success in 2024 (SHR Group)

Find out more

14.15

 

HOSPA 300

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Sponsored by Fourteen IP

14.45

 

HOSPA 300

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Sponsored by Agilysys

15.15

 

Refreshment Break

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Sponsored by Fourteen IP

16.20

 

Enhanced marketing & revenue management strategies for increased profitability

 

Inna Nekrassova (The Lanesborough)

Liz Callaghan (Cheval Collection)

Jodie Wilson (Crerar Hotels)

 

Moderator: Hollie McHugh (Net Affinity)

17.05

 

Hospitality Families – The Power of Trust

 

Veryan Palmer (The Headland Hotel)

William Gibbs (Sir Richard Sutton Hotels)

Jonathan Raggett (Red Carnation Hotels)

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Moderator: Natalie Oldfield (Success Through Trust)

18.00

 

Drinks Reception followed by Gala Dinner

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Sponsored by Keystep Solutions

09.00

 

Conference Opening

 

Peter Hancock (Conference Host)

Harry Murray (HOSPA President)

Jane Pendlebury (HOSPA CEO)

09.50

 

An Economist’s View

 

Thomas Pugh (RSM)

10.50

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USALI (Uniform System of Accounts) - an Update on the 12th edition

 

Carson Booth (HFTP)

11.30

 

Workshops:

 

A) Using AI to boost revenue and automation: real stories of success (HiJiffy)

B) Meeting the challenges of the Employment (Allocation of Tips) Act (WMT Troncmaster Services Ltd)

C) Thinking beyond beds. Realise untapped revenue around your hotel (Mews)

Find out more

13.00​

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Lunch

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Sponsored by Fourteen IP

14.20

 

Preparing for the Impact of AI on the Hospitality Industry

 

Gavin Allison (Lore Group)

Adrian Bingham (Leonardo Hotels)

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Moderator: Carson Booth (HFTP)

 

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14.50

 

Technology – enabling or restricting the art of hospitality?

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Steve Johnson (RUCKUS Networks)

Danica Smith (Shiji)

Wesley Thompson (Barclaycard Payments)

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Moderator: Caroline Baldwin (The Caterer)

15.45

 

Wellness – What our guests really want & what they need!

 

Introduction from a Peloton Instructor

Daniel Sprung (Peloton)

Emlyn Brown (Accor)

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Moderator: Daniel Fryer

16.55

 

HOSPA Professional Development

 

Jane Pendlebury (HOSPA)

Janel Clark (HOSPA Professional Development)

17.40

 

Closing Remarks

 

Jane Pendlebury (HOSPA)

19.00

 

During Gala Dinner - Inspirational Leader Awards