Agilysys is the industry leader in hospitality software for gaming, hotel, resorts, and food service management companies. We have a comprehensive product offering so that whether a guest is checking in at a kiosk or front desk, scheduling a spa treatment or tee time, or setting a reservation for dining; our solutions serve the guest throughout the entire journey. We help our customers deliver an exceptional guest experience so that they can increase guest loyalty and ultimately grow revenue.

The company's software, applications, services, and support allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Hotel, Resorts and Cruise; Gaming, both corporate and tribal; Foodservice Management; and Restaurants, Universities, Stadia, and Healthcare. Agilysys operates out of our EMEA Offices based in Windsor, Berkshire with corporate services located in Alpharetta, Georgia U.S.A.

Access Hospitality brings together the strengths of Guestline, SHR, and STAAH to deliver a unified suite of smart, connected hotel technology.

Designed for independent hotels, groups, and pubs with rooms, The Access Hospitality platform simplifies operations, increases direct bookings, and drives higher revenue, while enhancing the guest experience.

From award-winning cloud-based PMS and intelligent booking engines to AI-powered revenue management and robust channel management, our tools work seamlessly together, giving hoteliers full visibility and control. Whether you're managing one property or many, Access Hospitality helps you automate the everyday, make data-driven decisions, and keep guests coming back.

Adyen (ADYEN:AMS) is the financial technology platform of choice for leading companies.

Combining processor, acquiring, and risk management in one system, Adyen was designed to replace the patchwork of systems that make up the legacy payments value chain. This end-to-end capability reduces payment failures and increases card authorisation rates for its customers. It also provides its customers with a wealth of information including conversion metrics, and customer preferences.

Adyen’s solution combines online, in-app, and in-person payments in a single system, helping to break down organisational silos, drive efficiency, and unlock unified commerce. The resulting cross-channel, cross-region data insights can be used to improve customer experience, grow loyalty, and inform decisions that drive revenue growth.

With global acquiring capabilities and all major payment methods available via a single integration, Adyen simplifies global expansion and ensures payment experiences match local expectations.

Adyen is a licenced financial institution in the UK, US, and EU. As such, it can provide embedded financial products such as Accounts, Issuing, and Capital, helping businesses improve customer retention and generate new revenue streams.

With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft.

Focus on Hospitality, powered by Focus Group - one of the UK’s leading providers of essential business technology - delivers IT infrastructure and support tailored and designed for hospitality businesses. Providing bespoke digital transformation strategies addressing operational excellence and guest expectations, Focus on Hospitality IT solutions seamlessly integrate with existing systems and tech stacks. Delivering service for over 20 years’, the team blends hospitality insight with enterprise-grade IT infrastructure, telecoms, cybersecurity and AI-driven CCTV.

Focus supports hotels in selecting and implementing the right technology to future-proof the business and teams’ satisfaction. Supporting a portfolio of over 200 hospitality businesses and 35,000 rooms with 24/7 IT support across the UK including Michels and Taylor, Exclusive Collection, Klarent Hospitality, Axiom Hospitality, Langham Hotel, Brown’s Hotel, and The Balmoral as well as Hilton, Marriott and IHG franchises. Focus on Hospitality simplifies your tech, so you can focus on delivering excellence.

Welcome to Barclaycard Payments.

We’re leading global payment experts who can help you transform your business – whatever its size, sector or ambition.

Barclaycard Payments combines over 50 years of payment experience with insight and data across the Barclays banking group. From introducing the first credit card in the UK in 1966 to being the first to offer contactless payments, Barclaycard continues to innovate and future proof customer requirements with products and partnerships to help businesses thrive and grow.

We also work with developers and strategic partners to integrate seamless payments across business and eCommerce ecosystems.

Howden is an expert insurance group full of talented people with the freedom and support to do what we do best: safeguard your business. We do insurance differently – offering flexible, high-quality cover and reassuringly straightforward service, while using insurance as a tool to increase your resilience. United by a no-limits mindset, we are a powerful and passionate team who can rise to any challenge to do right by your business.

All HOSPA members are eligible for a no-obligation insurance review conducted by a Howden Client Director with expert knowledge of the hotel sector. The review is designed to:

Assess your existing insurance policy against your exact business activities

Provide a summary of your current insurance coverage, highlighting any areas where coverage is insufficient or missing altogether

Advise on specific areas of cover that would further and fully safeguard your business, if there are gaps in your current protection

Identify whether there’s an opportunity to achieve cost savings by sourcing the same or comparative cover cheaper elsewhere

Highlight any restrictive conditions in your policy that may limit your ability to claim in certain circumstances

Inform you of additional support and solutions Howden can offer to enhance your insurance and risk management protection

Net Affinity simplifies the lives of hoteliers by delivering commercial success through direct bookings for Independent, Resort, and Group hotels. Our platform uses the latest booking engine technology on the market, along with highly specialised expertise in digital marketing, design, Smart channel management, and payments, all of which drive a rapid increase in direct business and enabling hoteliers to focus on creating the best guest experience possible.

We are Profitroom. A unique direct booking solution for outstanding hotels.

Our innovative solution empowers our clients to elevate their online direct share, with some hotels seeing an increase of up to 96% in direct bookings. Unlike any other offering, our comprehensive tool seamlessly integrates direct bookings on your website with different distribution channels, automated marketing, cross/up-selling opportunities, and so much more.​

By choosing our solution, you will increase your guest bookings, reach a new level of hotel revenue, save your team time, and significantly improve your brand recognition. You won't do this alone, our dedicated customer success team will be by your side. By managing everything in one place, your success will be closer than ever.

Fourteen IP is a Global Carrier and Systems Integrator to the hospitality industry, providing Cloud Telephony, Guest Internet Access and AI-Powered Virtual Agent solutions across Europe and North America.

Founded in 2011, Fourteen IP has established itself as the leading provider of cloud telephony services to the hospitality sector, with its Evolution Voice service being deployed in over 330,000 hotel rooms across 24 countries.



Our AI-powered Evolution Virtual Agent service (EVA) is transforming guest services by providing human-like hotel voice interactions 24/7/365, typically reducing calls to front desks by 75%. By intelligently answering and managing repetitive questions, EVA enables your teams to focus on the human side of hospitality and deliver exceptional guest experiences.

Approved and preferred by multiple hotel brands, our intelligent automated guest interaction solution EVA, has already successfully answered over 15 million guest calls for our customers and is being rolled out across hundreds of hotels across the globe.

Fourteen IP supports leading hotels and groups worldwide, together with individual boutique and independent hotels.

Sky is one of Europe’s leading media and entertainment companies and is part of Comcast Corporation, a global media and technology company that connects people to moments and experiences that matter. At

Sky we Believe in Better.   

Sky Business is the business-to-business division of Sky.  
No matter the size or sector, Sky Business keeps businesses connected and customers entertained with their next generation network and unrivalled live sport and entertainment.  
Everything we do at Sky Business is guided by three promises. We’re always innovating, it’s in our DNA. Making our customers everyday easier, with next-level support and continually investing in business, with business grade commitments. 

Moore Kingston Smith, a leading UK firm of chartered accountants and business advisers, has recently expanded its hospitality expertise through the acquisition of renowned specialist hospitality firm WMT LLP. Together, we bring decades of experience and deep sector knowledge to support hospitality businesses at every stage of their journey.

From start-ups to established brands, our dedicated hospitality team provides a full suite of joined-up accounting and advisory services tailored to restaurants, pubs, bars, hotels, caterers, conference venues, and fast-food outlets. We simplify compliance across accounts, audit, payroll, and tax, while our business consulting and corporate finance specialists help you prepare for financing, growth, or sale. We are especially recognised for our ethical tronc schemes, led by industry expert Peter Davies, which help hospitality businesses optimise reliefs and incentivise staff.

Alkimii is a platform that simplifies hospitality management, providing all the tools you need for People to Property Operations Management. Their system helps teams work better by improving communication, reducing risks, provide real-time data insights to improve productivity, cost management and compliance. Trusted by hundreds of businesses, Alkimii combines technology with industry expertise, offering solutions developed by people who understand your needs.

Our mission is to give every hospitality business the freedom to create their vision. We transform the future of the hospitality from the inside out, with an open technology platform and APIs that accelerates innovation.

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself. That’s why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions.

Sona is the next-generation workforce management solution for large Hospitality operators, where consumer grade design is matched by AI-driven decision making. Sona combines end-to-end WFM functionality - including Scheduling, Time & Attendance, HR and Payroll - with truly intelligent AI capabilities that enable real-time actionable insights geared towards driving revenue and increasing employee satisfaction.

CNN Digital is the world leader in online news and information and seeks to inform, engage and empower the world. Staffed 24 hours, seven days a week by a dedicated team in CNN bureaus around the world, CNN's digital platforms deliver news from almost 4,000 journalists in every corner of the globe.

BT is the leading provider of guest wi-fi in the UK, delivering a high quality, trusted and innovative service. We lead the way in high speed, reliable wi-fi and have a range of different solutions tailored to our customer’s needs. Guests expect a fast and secure connection wherever they go and partners require hassle-free and cost-effective wi-fi that can also deliver additional value to their business. We are focused on operating successful, sustainable solutions where we can invest to add value and really engage with users through their online behaviour.

We project manage the installation of the network, the kit and the internet connection, making sure there’s no disruptions to your employees or guests. We then pro-actively manage the network throughout the contract with 24-7-365 support from our UK based Network Operating Centre and Helpdesk. We provide data analytics to give insight into guest behaviour to provide added value beyond the standard delivery of BT Wi-Fi.

Our insight-rich portal allows partners to understand customers’ wi-fi usage to tailor marketing communications, offer promotions and deliver business goals. Our Insight and Engagement portal goes beyond a standard wi-fi solution and allows a completely bespoke and unique service journey to the customer, whilst also benefiting your business.

As well as all of this, we also offer a team to support you and provide in-life account management, specifically tailored to your business, to ensure you get the most out of your BT Wi-Fi solution.

FreedomPay’s Next Level Commerce™ platform transforms existing payment systems and processes from legacy to leading edge. As the premier choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services, FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce.

The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption (P2PE/EMV) standard in North America. FreedomPay's robust solutions across payments, security, identity, and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver an innovative Next Level experience on a global scale.

We are your single, hospitality-dedicated technology solution provider.

From strategic advice and IT support to hotel construction, fit-outs, technology upgrades, phone systems, Wi-Fi, and everything in between, we support and advise on all your projects.

Working with some of the most prestigious properties and groups, our long experience solves your IT, Wi-Fi, in-room entertainment, telecoms, access control, or CCTV issues. Whether on-site or remote, we get to know your staff and systems - ensuring faster fixes and smoother integration into your operations.

We are PCI-DSS, ISO 9001, 27001, and 14001 certified, and have retained the UK Government’s Cyber Essentials certification for over five years.

We don’t just support IT. We support your team.

We are Hotality. The Hotel Technology Specialists

Infor’s integrated cloud hospitality software empowers hotels and resorts with a scalable, end-to-end platform to streamline operations, boost profitability, and enhance guest experiences. Supporting thousands of global brands, Infor offers applications for Property Management, Revenue and Event Management, Analytics, Financials, and more - helping businesses compete and thrive in a dynamic hospitality landscape.

Island: The Hospitality Workspace of the Future

Success in hospitality goes beyond cybersecurity - it’s about delivering exceptional guest experiences while fostering a positive, engaging environment for employees. When done well, these elements create a feedback loop where happy, productive staff go above and beyond to delight guests.

Island pioneered the Enterprise Browser, the ideal workplace solution that empowers hospitality organisations to enhance both security and productivity. With Island, work flows seamlessly while remaining fundamentally secure. Hospitality leaders gain control, visibility and governance over every web application interaction, while employees enjoy a frictionless, familiar browser experience.

Mews is a leading platform for the new era of hospitality. Over 3,000 properties in 70 countries are powered by Mews. The Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Accor, Generator-Freehand, Nordic Choice Hotels, The Social Hub, Life House and Les Airelles. Mews has been named the World's Best Independent Hotel PMS Provider by World Travel Tech Awards (2022) and won Best Place to Work in Hotel Tech (2021, 2022) from Hotel Tech Report. The company has offices in Europe, the United States and Australia.

We specialise in giving hospitality and hotel businesses a clear view of their performance, using world-class finance solutions, to help them work better, faster and smarter. 

Our hospitality customers are always pushing forward, seeking continuous improvement with the latest technologies, to achieve that competitive edge. The Sage technology we use allows us to deliver this, providing an innovative foundation for our customers to quickly adapt as their strategies change. 

From luxury retreats and 5-star spa hotels, to restaurants, tour operators and other hospitality specialists, we work collaboratively to provide creative solutions that enable you to work smarter and grow your business. 

Ruckus Networks (“RUCKUS”), builds and delivers purpose-driven networks that perform in the tough environments of the industries we serve. RUCKUS delivers high-performance wireless LAN, wired LAN, IoT, assurance and security solutions that enable exceptional connection experiences for guests, students, residents, citizens and employees. Best-in-class hardware and AI-driven software reduce complexity and improve business outcomes for the world’s most demanding industries.

Workday is the AI-powered platform that unites people, money, and AI agents in one seamless system. Built for agility, it helps organizations elevate human potential and supercharge work by automating routine tasks, delivering real-time insights, and empowering smarter decisions. With Workday HCM, HR leaders attract, engage, and grow talent. Workday Financials streamlines accounting, procurement, and planning for sharper performance. Adaptive Planning enables agile forecasting, while built-in AI drives continuous innovation. The result: one powerful, secure platform that transforms complexity into clarity—so businesses can move faster, work smarter, and create extraordinary outcomes.

The HotelKey product suite is a modern, cloud-based platform transforming how hospitality operates. Built on proven innovation, HotelKey delivers a true “plug and play” experience that drives revenue, simplifies operations, and elevates every guest interaction. Our unified ecosystem includes solutions for Property Management, Central Reservations, Point of Sale, Payments, Events, and Tenant Management, all powered by robust Business Intelligence. Trusted by leading brands and independents alike, HotelKey powers more than 25,000 contracted hotels and 12,000 live properties worldwide, helping teams operate smarter and deliver exceptional guest experiences with ease.

Grateful automates tronc via integrations with WFM, EPoS, and payroll, ensuring effortless compliance. Also, transparent earnings and built-in high-interest savings tools boost financial wellbeing, performance, and retention across hospitality.

Whether you're part of a multinational looking for some non-audit work to be undertaken, a FTSE 100 company, mid-market or entrepreneurial firm seeking a complete service offering, we offer award-winning services in auditing, tax and advisory with proven results​.

BDO is one of the UK's leading firms of accountants and business advisers, with hotel industry experience that goes back nearly a century. Today we are at the forefront of the field, carrying out work for the industry's market leaders. Whether you are thinking about opening a new hotel, researching a new site, enhancing your competitive position, expanding overseas or seeking independent accountancy advice, BDO offers you a reliable, professional and above all personal service. The hotel business is about people, after all.

Clean the World is a global social enterprise leading the way in circular solutions that address two urgent, interconnected challenges: hospitality waste and hygiene inequality.

Through its Global Recycling Programme, they partner with over 8,200 hotels worldwide to collect, recycle and repurpose discarded soap and plastic amenities, giving them a second lease of life to drive global health and sustainability.

Since 2009, they have diverted 13 million kilograms of waste from landfill and distributed 93 million recycled soap bars across 127 countries. Its partners are empowered to track, measure and share their real-time environmental and social impact, proving that collective action can make hospitality a force for good.

Edwards & Finn is the UK’s leading commercial recruitment agency for the Hospitality and Travel & Tourism sectors, specialising in Revenue Management, Sales, Marketing, E-commerce, and Data Analytics. Our clients consist of the largest hotel brands in the world, smaller hospitality groups, hotel/asset management companies, holiday businesses, long-stay apartments, and prestigious single properties.

We focus on building strong, long-lasting relationships with our clients, candidates, and the wider industry. Recognised for our thought leadership, helping to drive true positive change in our industry, as well as our dedicated work with the leading hospitality universities and institutes to drive awareness to help cultivate the next generation of hoteliers and commercial leaders.

Exponential-e is a trusted technology partner for the Hospitality & Leisure sector, delivering fully integrated solutions that help staff offer unforgettable experiences for every guest. Combining an evolving range of solutions – including Managed LAN & WiFi, Connectivity, Cyber Security, and Managed IT Services - with a deeply consultative approach, we enable customers across the Hospitality & Leisure sector to maximise the performance of sites and applications, secure guests’ personal data, and achieve tangible cost savings. We are trusted by over 3,000 customers, with 96% reference-ability, nine ISO accreditations, and an industry-leading NPS score, updated live on our website.

Right Revenue is the intuitive, AI-powered revenue management system created specifically for independent hotels.
Built by Revenue Managers for Revenue Managers, it tackles the daily challenges of rate management by transforming complex data into clear, data-driven insight through accurate forecasting, intelligent rate recommendations, and tailored reporting.
By automating data collection and analysis, the platform removes the need to build and update spreadsheets, saving hours each day and freeing valuable time for strategy.

Powered by AI and live data, it consolidates real-time KPIs and performance trends into one intuitive dashboard, delivering clarity, accuracy, and control at a glance.

Proven to deliver revenue gains of 6–12%, it empowers hoteliers to make faster, smarter, and more profitable decisions.

TouchstoneFMS, a leading Gold Infor Partner, empowers luxury hospitality brands to modernise and unify their financial and operational systems. Working with Infor Hospitality, a comprehensive suite of cloud-based solutions tailored to the unique needs of the hospitality industry, our expertise spans seamless property management, flawless event execution, intelligent demand-price modelling, and sophisticated financial control. These integrated solutions empower hotels, resorts, and luxury operators to streamline operations, enhance decision-making, and drive profitability. With TouchstoneFMS and Infor Hospitality, you can achieve greater efficiency, agility, and growth in an increasingly competitive and dynamic market, all while delivering unforgettable guest experiences.

Centelli is an award-winning automation services provider to the hospitality industry. We have been building and deploying Digital Workers in hotel and restaurants groups like Village Hotels, Jurys Inn, GLH Hotels, Soho House and Ivy Group, transforming the guest experience while driving revenue growth, increasing efficiency across the organisation and improving employee experience.

Digital Workers use Robotic Process Automation (RPA) to transform the hospitality industry by automating routine, repetitive tasks currently done by staff and freeing them up to focus on the value-added tasks to improve the guest experience. These new digital staff members work 24x7 without breaks.

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveller journey and help hospitality providers acquire, service, and retain guests by profitably driving demand and converting them into loyal fans.  



Backed by over 30 years of experience, we design open, cutting-edge software to provide the most efficient, trusted, and reliable systems for our customers. With experts in 175+ countries, we have a deep understanding of the hospitality industry and a desire to enable our hotel partners to create memorable guest experiences.  

Eproductive is a specialist technology company providing EPS, the leading people management system for hospitality. By understanding the particular complexities of the sector, Eproductive provides a bespoke and secure, cloud-based system which gives 100% visibility, accuracy and control of both costs and productivity ahead of any spend.

EPS is easy to use and simple to train in and can adapt easily to different organisations. We focus on delivering an unrivalled service providing 365 day/year client support as part of the package.

At Eproductive, we've created a perfect balance of people who understand technology and those who understand the hospitality industry. That way, we can listen to clients' needs and offer the perfect solution for them. Founded in 2000 by brothers Chris and Nick Cowls, we are proud of our team that has been developed with staff who think inventively, work productively, and act with integrity.

Our client retention rate is in excess of 90% with hundreds of properties in the UK and Ireland using the system - many for well over a decade.